NOC
Services


It’s 2 AM, do you know what your servers are up to? Let Concordus answer the call with a proven global service delivery model that supports your clients’ most critical needs. We offer around the clock support in managing your infrastructure .




1

Technical
Support

24x7 helpline, first and second level diagnostics, incident management, escalation management, supplier follow ups, and reactive/proactive customer support
 
2

Engineering support
& AUDITS

Problem management, trend analysis, relationship management with supplier and customer premise equipment providers, and network optimization

3

Process
services

Capacity analysis, network modeling, design and a rchitecture of core network, network audit, inventory managemnt, change management and release management
 

Business Day

8 AM – 5 PM US TIME ZONES Call, answer, and support services provided from our Jersey City, NJ offices
.

24X7 Support

24×7 all you can eat buffet of full support. US based business day support and after hours support from our NOC

Call answering

24×7 Call Answering services only. POC will be notified when a call or request is made
 

Pricing Plans

Starter

$ 10 .00

Per Month
  • Monitoring
  • Helpdesk
  • Asset configuration and management
  • Event management

Professional

$29 00

Per Month
  • Monitoring
  • Get access to all modules
  • Limited customization
  • Event management

Business

$ 49 .00

Per Month
  • Monitoring
  • Helpdesk
  • Asset configuration and management
  • Event management


Get in touch



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